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Understand Missing Attributes

When a shopper comments a buy code without a required option such as size, Sprii asks them to choose it in a private message before the reservation is recorded.

What it does

Missing Attributes starts automatically when Sprii matches a buy code in a comment but the shopper has left out a required option, such as size or color. Sprii sends the shopper a private message with the available choices.

The reservation is recorded only after the shopper picks the missing option. Checkout then continues as normal.

Example: a missing size

A T-shirt uses shop 100 as its buy code and comes in S, M and L.

Example product Classic T-shirt with buy code shop 100 and size variants S, M and L

A shopper comments shop 100 without a size. Nothing is reserved yet.

Example comment shop 100 with no size; no reservation is recorded yet

Sprii sends the shopper a private message with the sizes. The shopper picks L, and Sprii records the reservation for that size.

Illustrative private message asking the shopper to pick an option, with S, M and L quick replies; the reservation is recorded after a choice

The pictures are examples of the flow, not exact Messenger or Instagram screens.

When it works

There is no switch to turn Missing Attributes on. It runs whenever a required choice is missing from the comment and the product has options to offer.

The product in the campaign needs variant choices, such as sizes or colors, for Sprii to offer. See Edit your variant buy codes.

Limitations

  • The private message shows up to 13 options. This does not limit how many variants a product can have.
  • Sprii sends the message. Whether it reaches the shopper depends on Meta.
  • A copied campaign keeps the products and options of the original. If you add products again from a file or a tag, the options come from your current product data instead.


Need help? Contact Sprii Support