1. FAQ & guides

Troubleshoot connecting to Instagram DM

If you're facing the frustrating problem of not receiving messages on Instagram, don't worry! Here is a guide on how to troubleshoot and resolve this problem.

Last updated: March 2024
Applies to: All Sprii users
Category: FAQ & Guides

💡 Top takeaways

Once you have followed this guide, you should not encounter any further problems with messages on Instagram.


⚠️ Testing comments

Always make sure to make comments from another profile than the page itself. This can be your personal profile or another business profile.

Sprii will never react to comments from the page itself. 


Table of contents

How to fix the issue


Other relevant reads

Setup Instagram for Sprii


⚠️When testing your settings, you have to comment as a personal profile and not as a business page.

How to fix the issue

To resolve the problem, navigate to your Instagram settings, then select Message and Story Replies, followed by Message Control, and make sure to enable the setting labeled "Allow access to messages".


That's all there is to it! By following these steps, you should have successfully resolved the issue with Instagram messages.