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Set up store pickup

Let shoppers collect their order from your own locations instead of having it delivered.

YOU WILL LEARN

How to add your pickup locations to Sprii Checkout, and how to tell a shopper their order is ready to collect.

BEFORE YOU START

  • Admin access to the Sprii Page
  • The addresses of the locations shoppers can collect from
  • Sprii Checkout set up on the Page. See Set up Sprii Checkout.

Set up pickup and its message

  1. In Sprii, go to Page settings Page settings in the main menu > Sprii checkout > Shipping Shipping tab under Page settings > Sprii checkout
  2. Find the Store Pickup card and click Configure.

    The Store Pickup card in Shipping with its Configure button
  3. If the method is inactive, click Activate shipping Activate shipping button
  4. Enter the Title shoppers see at checkout, for example "Collect in store".

    Empty Title field for the shipping method
  5. Click Add new location. Fill in Location name, Address, Postal code, City and, if it applies, Country. Use Note for anything the shopper should know when collecting, such as opening hours or where to go.

    Add new location dialog with Location name, Address, Postal code, City, Country (if applicable) and Note fields, and Close and Add new location buttons
  6. Click Add new location in the dialog. The location is saved right away and appears in the list. Repeat for any other locations.

    Pickup location list with one example location, Example Shop, and its edit and delete actions
  7. Decide whether to select Full Address. With it on, checkout asks the shopper for their full address, which is useful if a shopper later asks you to send the order instead. Many shoppers find it irritating to type a full address for something they collect in store. It is your choice.
  8. To message shoppers when an order is packed, select Use order stage "Ready for pickup" and write your message in Send this message to the customer when the order is ready for pickup.

    Store Pickup settings with Full Address and Use order stage Ready for pickup checked, an example ready-for-pickup message, and the Deactivate shipping, Cancel and Save buttons

    The checked options and the message in the picture are examples. You decide whether to collect the full address and what your message says.
  9. Read your message once more, then click Save Save button

Store pickup is set up for this Page. Saving does not send the pickup message to anyone. Turn on the ready-for-pickup stage before you take orders: orders placed before you turn it on do not get the action below.

Tell a shopper their order is ready

  1. When the order is packed, go to Campaigns Campaigns selected in Sprii navigation and open the intended campaign. In its header, choose Open > Orders.

    Campaign Open menu with Orders

    The Orders list Orders in Sprii’s main menu opens filtered to that campaign; find the pickup order.
  2. Check the message currently saved on the Page, then click Ready for pickup Ready for pickup action, a small shop icon on the order. This moves the order to the ready-for-pickup stage and sends that message.

Limitations

  • Marking an order ready for pickup is not proof that the shopper received or read the message. Delivery depends on the messaging route and whether the shopper can be messaged.
  • Store pickup is a Sprii Checkout delivery method. A campaign that uses your webshop's checkout follows the webshop's own delivery options instead.
  • Keep your locations and notes current. Shoppers see them at checkout.


Need help? Contact Sprii Support