Skip to content
English
Need more help? Submit a request Customer portal
Go to app.sprii.io
  • There are no suggestions because the search field is empty.

Fix "Your token is invalid"

Refresh your Facebook connection, then renew permissions if the warning remains.

The Your token is invalid warning means Sprii needs to refresh its connection to your Facebook Page. This can happen after a Facebook password change or when the existing authorization stops working.

Red Your token is invalid warning with separate Refresh token and Renew Meta Permissions actions

1. Refresh the token

  1. Open the affected Page in Sprii.
  2. In the Your token is invalid warning, click Refresh token Orange Refresh token button on the invalid-token warning
  3. Refresh your browser and check the warning. If it has disappeared, you can stop here. If it remains, renew your permissions below.

2. Renew Meta permissions

  1. In the same warning, click Renew Meta Permissions Renew Meta permissions button for reauthorization when the warning remains
  2. Complete the Facebook sign-in and authorization steps that open.
  3. Return to the affected Page in Sprii and refresh your browser.
  4. Check whether the warning has disappeared.

A cleared warning does not confirm that messages have reached customers. If the warning is gone but Messenger still fails, follow Troubleshoot connecting to Facebook Messenger.


Need help? Contact Sprii Support