Sometimes you might experience difficulties watching your live preview in the Control Centre. Don’t worry—there are simple steps to work around this. Read on to learn how.
Last updated: September 2025
Applies to: All Sprii users
Category: FAQ and guides
Table of contents
HEVC support
It’s possible that your browser does not support HEVC video playback. To test this, please visit this site: Here
Here you will find two sample videos. If you can watch them, your browser supports HEVC. If not, try using a different browser or computer. If the issue persists, you are more than welcome to contact our support team.
If you are using Chrome and cannot play the videos, follow these steps to enable HEVC playback:
- Open Chrome and click the three-dot menu in the top-right corner.
- Go to Settings > System.
- Find the Use hardware acceleration when available option and toggle it on.
- Restart Chrome to apply the changes.
Once enabled, Chrome can efficiently play HEVC videos with smoother playback and lower system resource usage. This is especially helpful for 4K or HDR content, ensuring a seamless viewing experience directly in your browser.
After completing these steps, you should be able to watch your live preview in the Control Centre. If you still encounter issues, please don’t hesitate to contact our support team.