You can refund a captured payment through Sprii if you are using a payment integration.
Important to note
Refunds can be registered in Sprii within two weeks of the order. After that, you must process it internally. This can only be done with an active payment integration; otherwise, it must be handled manually from your end.
Step 1
Navigate to the order list for the campaign where the order in question was made from
Step 2
Find the specific order in the list, and click that order row to be shown the order overview
Step 3
Register the return by simply pressing the pen icon next to the quantity for the product in question, and change it to 0 by pressing the bin icon. You can also refund the shipping cost as shown in the video below.
You have now actioned the refund, and you don't need to do anything else!
The refund will be processed and the customer will get their money back to the card they used to complete the order.