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      Chat moderation

      Moderation is essential for creating a positive and inclusive chat environment where users feel safe to express themselves and engage with others.

      Last updated: July 2024
      Applies to: All Sprii users
      Category: FAQ & guides

      💡 Top takeaways

      Understand how to moderate the comment feed, block users and avoid spam links

       

      Table of contents

      Why should I moderate my comment feed?

      How to delete comments

      How to a block user

      How to avoid unwanted links in the comment section

      Why should I moderate my comment feed?

      You should moderate the comment feed for several reasons:

      Maintaining a positive atmosphere: Your active moderation ensures that discussions remain civil, respectful, and conducive to healthy interaction among users.

      Preventing spam and irrelevant content: Your oversight helps filter out spam messages and irrelevant content, preserving the quality and relevance of the conversation.

      Enhancing engagement: Through your efforts to keep discussions on track and remove distractions.

      Protecting against harmful content: Your vigilance helps safeguard users from exposure to harmful or inappropriate content.

      How to delete comments

      If you desire to remove specific comments during a Live show you can do so directly from inside of your Sprii account. To delete a comment:

      1. Open the campaign in Sprii
      2. Navigate to the Control Center (business subscribers) or to the Dashboard (basic)
      3. In the Questions section find the comment you would like to delete 
      4. Click on the three dots under the comment and click "Delete"

      How to block a user

      If you want to block a user so they can't comment on your posts at all anymore, follow the same steps above but on step 4 pick "block user" instead of delete.

      Moderation (1)

      How to avoid unwanted links in the comment section

      A lot of spam or scam comments have links in them that try to trigger an action from your viewers, this can be avoided by blocking incoming comments with links in them on your page. This does not affect the ability for you to post comments with links on your own page, it just blocks any other accounts from doing so.

      Read on to learn how to block comments with links in them.

      Step 1 - Log into your Facebook page

      Inside of your Facebook account, you should navigate to the "professional dashboard" in the left-side menu. Make sure you are logged in to the business page where you want to block links.

      Under the page dashboard, you will find "moderation assist", and when you click that you will be able to add new criteria(s) for moderation.

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      Step 2 - Add new moderation criteria

      Once you press "add" under the moderation assist you will get a list of options. Here you want to pick the option called "link in comment".

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      Once clicked you will get a new pop-up asking you to review the criteria you are about to add to your moderation list. Simply click on 'Add to Moderation Assist'

      Moderation (5)Done!

      Following these steps, you've effectively enabled the feature preventing anyone from posting links in comments on your page's posts, live's, etc. This feature is made to fight against spam bots and maintain the integrity of your audience's interactions. Don't forget, this restriction doesn't apply to you as the page owner, should you wish to include a link in your comments.