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      Abandoned basket reminder

      Increase your sales numbers by sending abandoned basket reminders after your live shopping show.

      Last updated: October 2024
      Applies to: All Sprii users
      Category: Automate your setup

      💡 Top takeaways

      In this article, you'll learn how you can easily send out reminders to your viewers if they didn't finish their orders, but left items in their basket. This feature helps you boost your sales without additional work. It's a low-hanging fruit.

       

      Table of contents

      What are abandoned basket messages?

      How to send out abandoned basket reminders

       


      Important to note

      Meta has limitations for how long businesses can contact private users on their platforms after their last interaction with your page. Currently, this limitation is 7 days on Facebook and 24 hours on Instagram. Sprii's messaging function will always comply with those Meta limitations. However, every time a customer interacts with your page the communication window renews. 

      What are abandoned basket messages?

      If someone adds an item to their shopping basket but never finishes the order, it's a good idea to send them a reminder. Maybe he or she just forgot all about it or needs a little push to make the final decision. This reminder is what we call an abandoned basket message.

      With Sprii, you can send abandoned basket messages in bulk to all viewers, who left something in their cart. This will mostly likely result in more sales and it only takes two minutes to do.  

      How to send out abandoned basket reminders

      It's easy to send out abandoned basket reminders. Follow our four short steps below.

      Step 1

      Go to your campaign in app.sprii.io. Click on Menu in the top right corner, then click Show orders.

      Step 2

      Filter for New orders to see all orders that haven't been paid yet.

      Step 3

      In the top right corner, click Action and then Send message.

      Step 4

      Write a message to inform your viewers that they left items in their basket. Remember to include a link to checkout. When you're ready, click Send. Just above the message, you can see how many will receive your message.

      Here's an example of an abandoned basket reminder:

      Tip

      You can save your text as a template by clicking the icon in the top right corner of the text editor.